Effective Date: 15.02.2025
Last Updated: 15.02.2025
At Creation Furniture, we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website (www.creationfurniture.co.uk), place an order, or interact with us.
We are committed to processing your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website and services, you agree to the terms set out in this Privacy Policy.
Creation Furniture Ltd is the data controller responsible for processing your personal data. If you have any questions about this Privacy Policy or your rights, please contact us:
Registered Address: 66 Sorbus Drive, CW14EX, Crewe,UK
Email: info@creationfurniture.co.uk
Phone: 08000016096
We collect personal data in the following categories:
Full name
Email address
Postal address
Phone number
Billing and shipping address
Purchase details (products ordered, amounts paid)
Payment method (we do not store card details)
Order history
IP address
Browser type and version
Device type and operating system
Time and date of access
Website interactions (pages viewed, time spent on the site)
Preferences for receiving promotional emails or newsletters
Opt-in/opt-out preferences
CV/resume and cover letter
Employment history
Contact details
We collect your data through different interactions:
Directly from you – When you place an order, contact us, or sign up for marketing communications.
Automatically – When you browse our website (via cookies and analytics tools).
From third parties – When you make a payment through a payment processor or interact with social media platforms.
We process personal data based on the following legal grounds under UK GDPR:
|
Legal Basis |
Purpose of Processing |
|
Contractual Necessity |
To process orders, deliver products, and provide customer support. |
|
Legal Obligation |
To comply with tax laws, fraud prevention, and regulatory requirements. |
|
Legitimate Interest |
To improve our website, analyze sales data, and provide customer support. |
|
Consent |
To send marketing emails, newsletters, and promotional offers. You can withdraw consent at any time. |
We use your data for the following purposes:
Processing & fulfilling orders – Including payments, shipping, and customer support.
Marketing & promotional activities – If you have opted in.
Website analytics & performance improvements – To optimize user experience.
Compliance with legal obligations – Including fraud prevention and tax regulations.
Handling job applications – If you apply for a position with us.
We do not sell your personal data to third parties.
We retain personal data only as long as necessary:
|
Data Type |
Retention Period |
|
Order Information |
6 years (for tax and legal compliance). |
|
Marketing Data |
Until consent is withdrawn. |
|
Job Applications |
12 months unless required by law. |
|
Technical Data (cookies, logs) |
12 months. |
Once the retention period expires, we securely delete your data.
We implement technical and organizational measures to protect your personal data, including:
Encryption – Sensitive data is encrypted using SSL (Secure Socket Layer).
Access Controls – Restricted access to personal data on a need-to-know basis.
Secure Payment Processing – Transactions are handled by third-party payment providers.
Despite these measures, no system can guarantee 100% security. If you suspect unauthorized access to your data, please contact us immediately.
We share your data only when necessary:
We work with the following categories of third-party providers:
Payment processors (e.g., PayPal, Stripe) – Securely handle payments.
Delivery companies (e.g., DHL, Royal Mail) – To ship your orders.
Marketing platforms (e.g., Mailchimp, Facebook Ads) – For email marketing and targeted ads (only if you have opted in).
Fraud prevention & legal compliance – When required by UK authorities.
We ensure that all third-party partners comply with UK GDPR and data protection laws.
Some of our third-party providers may store or process data outside the UK or EEA. When this occurs, we ensure appropriate safeguards, such as:
UK-approved Standard Contractual Clauses (SCCs)
Data processing agreements ensuring compliance with UK GDPR
You have the following rights under UK GDPR:
|
Your Right |
What It Means |
|
Right to Access |
You can request a copy of your personal data. |
|
Right to Rectification |
You can request corrections to inaccurate data. |
|
Right to Erasure |
You can request deletion of your data (subject to legal obligations). |
|
Right to Restrict Processing |
You can request limited use of your data. |
|
Right to Object |
You can opt out of certain processing activities (e.g., marketing). |
|
Right to Data Portability |
You can request a copy of your data in a machine-readable format. |
|
Right to Withdraw Consent |
You can unsubscribe from marketing at any time. |
To exercise your rights, email us at info@creationfurniture.co.uk.
Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They help websites function properly, improve user experience, and provide insights into website traffic and user interactions.
We use cookies to:
Improve website functionality and security
Enable essential shopping cart and checkout features
Analyze website traffic and enhance user experience
Provide personalized content and targeted advertising
Remember login details and user preferences
|
Cookie Type |
Purpose |
|
Strictly Necessary Cookies |
Essential for website operation, such as shopping cart functionality and secure login. Disabling these may affect usability. |
|
Performance Cookies |
Collect anonymous data on website usage (e.g., Google Analytics) to improve site performance. |
|
Functionality Cookies |
Remember preferences (e.g., language, region) to provide a more personalized experience. |
|
Targeting & Advertising Cookies |
Track browsing activity to deliver relevant ads and measure campaign effectiveness. Used by platforms like Facebook and Google Ads. |
|
Cookie Name |
Purpose |
Duration |
|
Session ID |
Maintains user session during browsing |
Session-based |
|
CSRF Token |
Security feature to prevent unauthorized access |
Session-based |
|
Cookie Name |
Purpose |
Duration |
|
Google Analytics (_ga, _gid, _gat) |
Tracks visitor behavior for website analytics |
Up to 2 years |
|
Hotjar (_hj) |
Records user interactions to improve UX |
1 year |
|
Cookie Name |
Purpose |
Duration |
|
Facebook Pixel |
Tracks ad interactions for targeted advertising |
180 days |
|
Google Ads |
Helps with remarketing and ad personalization |
1 year |
Some cookies on our website are set by third-party providers. These may collect IP addresses, browsing behavior, and user preferences for analytics, advertising, and social media integration.
Google Analytics – Tracks website performance and visitor behavior
Google Ads & Remarketing – Displays personalized ads
Facebook Pixel – Delivers targeted ads based on past interactions
Mailchimp – Tracks engagement with email campaigns
YouTube/Vimeo – Embeds videos and tracks playback data
For more information on third-party cookies, visit:
Google Ads Preferences: https://adssettings.google.com/
Facebook Ad Preferences: https://www.facebook.com/ads/preferences
When you first visit our website, a cookie consent banner will appear, allowing you to:
Accept all cookies
Manage cookie preferences
Reject non-essential cookies
You can control cookies in your browser settings. Below are links for managing cookies in different browsers:
Google Chrome: Manage cookies
Mozilla Firefox: Manage cookies
Microsoft Edge: Manage cookies
Safari (Mac & iOS): Manage cookies
You can opt out of interest-based advertising through these platforms:
Your Online Choices (UK):
www.youronlinechoices.com/uk/your-ad-choices
We may update this Cookie Policy from time to time. Any changes will be reflected on this page, and if significant changes occur, we will notify you via email or on our website.
If you have any questions about our use of cookies, contact us at:
📧 Email: info@creationfurniture.co.uk
We review our Privacy Policy regularly and may update it to reflect changes in regulations or our practices. Any significant changes will be communicated on our website.
If you have any questions about this Privacy Policy, contact our Data Protection Officer (DPO):
Registered Address: 66 Sorbus Drive, CW14EX, Crewe,UK
Email: info@creationfurniture.co.uk
Phone: 08000016096
If you are not satisfied with how we process your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: https://ico.org.uk